Emerald Retreat, FAQ - Frequently Asked Questions about the villa and local area, Florida villas Orlando vacation home rentals at Emerald Island

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This luxury
6-bed 5-bath
Florida villa with private pool & spa is available for rent and is an ideal base for your Florida holiday or Disney World vacation.


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Q:	Is the villa available for my required dates and how much will it cost?
A:	Please check the availability calendar by clicking on "Availability" on the menu, enter the dates you require and an availability confirmation and full quotation will be generated.

Q:

What size and configuration of beds do you have in the house?

A:

2 King-size Master bedrooms en-suite, 2 Queen size bedrooms en-suite and 2 Themed Twin Suites with a Jack & Jill en-suite. The Girls town room is a princess theme with beautiful canopy beds and the boys is a Disney theme with a twin lower and single top bunk bed. All rooms are lavishly furnished. For more information please visit our image gallery or research our Key Items section. Standard King matresses measure 6'4" x 6'8" and standard Queen 5' x 6'8".

Q:

I have always stayed in a hotel up until now, what is so different about a villa?

A:

Disney hotels can be very expensive, for the price of one hotel room you can use our luxury villa with your own private pool. Our villa is superbly equipped to make your vacation unforgettable. Just think, no other guests banging their doors as they leave for the parks! To see just how close to the parks we are please visit our Park Location section. To view the location of Emerald Island Resort in relation to Disney please visit our Buena Vista Area map.

Q:	Do we need to deposit any money with you before we can stay in your villa?
A:	Yes. A security deposit is charged to cover the cost of any property or contents damage. Remember, this is only a deposit, if you look after and respect our property we will refund it in full. If you click on instant availability check and quotation, the applicable security deposit will be calculated.

Q:	Why is the security deposit a little higher than we have seen quoted by other owners?
A:	Quite simply, we provide more and what we provide is of a far more luxurious standard. We are making available to you a $750,000 property that is lavishly equipped. Remember, this is only a deposit; it will be refunded.

Q:	When we rent this house, how do we know where the house is and how to get there?
A:	Upon booking your stay and receipt of payment in full, you will be sent a welcome pack with instructions and directions to the house. It's approximately a 30 minute drive from the major airports and a very simple route.

Q:	How do we get access to the house?
A:	Access is achieved through entering a code into the keypad on the front door. This code is unique to you.

Q:	We like to spend a couple of days at home during our vacation to swim and relax. Is the sun on your pool all day?
A:	Yes. The pool faces south which means the sun is on the pool area all day long, even in the winter.

Q:	What happens if we have any problems or questions during our stay?
A:	There is a local management company on call 24/7 to take care of you. Their contact information will be in your welcome kit.

Q:	I don't know how to care for a pool. Is that a problem?
A:	The management company takes care of chemical-balancing and cleaning the pool and spa weekly.

Q:	Is the pool heated?
A:	Yes. For an additional charge the pool heat will be turned-on. Keep in mind that the pool faces south so you'll have sun all day long, even in the winter. Heat is not needed during the months of April through October.

Q:	What pool safety measures do you have?
A:	A removable Child Safety fence is provided. With the fence in place, there remains an enormous deck area in which the kids can play safely without parents having to keep a constant eye on them. There is not a door alarm installed however a loud chime is sounded every time that the doors to the pool are opened. This optional facility can be disabled if requested at time of booking.

Q:	I worry about cleanliness. Is the house cleaned professionally?
A:	Yes. The house is cleaned once per stay by licensed cleaning professionals. If you wish for an additional cost, the optional maid service can be applied.

Q:	I need to check my email and surf the web while on vacation. What are my options?
A:	The house is the only property on Emerald Island with a high speed 2-way broadband connection. Network points are provided around the house, Secured WiFi is available for laptop users and a PC is provided, complete with CD burner and printer, for web access and any day-to-day requirement that you may have.

Q:	What if I need to send or receive a fax?
A:	No problem, a fax machine is provided for your convenience.

Q:

What activities are available to us during our stay?

A:

Besides watching TV, playing games on X-box, Nintendo or PlayStation, various Board Games, enjoying a DVD, listening to Music, Air-Hockey, 8-Ball Pool, building with Lego and swimming in the private pool & spa, the clubhouse has a community pool & spa, a sand volleyball lot, a video game arcade, a fitness room and sauna as well as a tiki bar. Tennis courts are also available as are Nature Trails for the brave.

Q:	What's included in the kitchen?
A:	Seating for six, plus 3 bar stools (plus eight in the dining room), refrigerator, dishwasher, oven, stove, microwave, small appliances, dinnerware (dishes, silverware, drinkware) and cookware (pots, pans, utensils, etc.)

Q:	Can I split the cost of the house with friends and/or family?
A:	Absolutely! The house has 6 bedrooms and sleeps 12* comfortably. It has five full bathrooms as well. No extra charge for people. *The state of Florida limits the number of people in this home to 12.

Q:	Can we have more than 12 people stay there?
A:	No. The state of Florida limits a 6-bedroom rental home to a maximum of 12 people.

Q:	Can I smoke in the villa?
A:	No. The villa is strictly a non-smoking environment. You may smoke outside on the deck wherever there is clear sky above you provided that you exercise caution and dispose of your butts sensibly.

Q:	Can I take my pets?
A:	No. We have a strict no-pets policy.

Q:	We have small children. What accommodations do you have for us?
A:	The house is equipped with a child seat, which attaches to a kitchen chair, as well as a collapsible playpen/crib. The pool also has a safety fence. There is a Lego table available for any budding engineers.

Q:

Why is your villa slightly more expensive than other villas I have seen on different communities?

A:

As with all things in life, you get what you pay for. We admit our villa is not the cheapest to stay at, but in terms of location, comfort, opulence and amenities it is quite simply the best you can get. When compared to the cost of Disney accommodation, we offer fantastic value for money. The villa is located on Disney’s doorstep on an oversize lot and is a massive 4,150sq/ft home with over 4,550sq/ft total area under the roof. It has the largest pool on Emerald Island as well as an 8ft spa and 8ft shallow kiddies pool. This home is larger than any 6 or 7 bedroom home on Formosa Gardens. It has an extensive deck with plenty of room for sun loungers. You are also provided with a commercial grade BBQ as well as luxury furnishings throughout. Emerald Island is a Resort and as a guest you are entitled to make use of the clubhouse facilities including spa, pool, gym, sauna, Internet café and tiki bar. Please take the time to review our web site, hopefully it will help you understand just why Emerald Retreat is so desirable and would be the perfect base for your Disney World vacation. Go on, you deserve the very best.

Q:	Do I need travel insurance?
A:	As with all holidays / vacations we strongly advise you to ensure that you have comprehensive travel and medical insurance.

Q:	Where can I obtain a booking form to complete and send back to you?
A:	The booking form is available for download in Adobe Acrobat PDF format, to download it click here. Alternatively you can email us with your request and we will send you one by return.

Q:	I have more questions regarding your home, can I just speak to someone?
A:	We are only too happy to speak to you, either call us on +44 (0)1908 232272 or contact us via email. Please note that if you are calling from the USA you will need to dial 011 44 1908 232272.

Q:

Is the villa staffed?

A:

No, although a daily maid service can be arranged at extra cost. The villa is maintained by a local management company that will professionally clean the property in-between guests and remain on call 24 hours a day, 7 days a week in the event of an emergency. Not only does this ensure your privacy but the vast choice of activities, entertainment and restaurants in the local area mean that self-catering is a breeze and the preferred option for most guests.



6 Bedrooms 5 Bathrooms South Facing Deck Oversize Pool and Deck 8' Spa Luxury Furnishings Broadband (T1)

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Emerald Retreat at Emerald Island Resort in Kissimmee near Orlando Florida
"The best and most lavish Disney Villa that we have ever stayed in."
"Simply the best of all the Florida Villas that we have ever rented."
"Our stay in your fabulous Disney Villa has been fantatastic. You cater for adults and kids alike."
"This was our first time staying in a Florida Villa. Emerald Retreat is the best. Disney Hotels are history!"
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This Luxury Disney Villa is privately owned. Emerald Retreat Florida Villa is not linked to the Disney Corporation.
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